Andy Kaplan-Myrth

@andykm.bsky.social

512 Followers 259 Following

@andykm@mstdn.ca and @kaplanmyrth most other places. I’m an internet and technology lawyer in Ottawa, interested in law, society, technology, boardgames, coffee, and kindness.

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TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: October 1, 2025 to December 31, 2025
Published July 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between October 1, 2025 to December 31, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
Specifically, <snip>

TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...

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5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy did not perform any disclosures to government agencies on our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.

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4) Administrative Requests
Of the 39 requests received during this reporting period, 2 requests for information were
“administrative requests”. TekSavvy provided the requested information in response to 1 request but did not have any relevant information in response to the other request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.

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2) Emergency (Exigent) Requests
Of the 39 requests received during this reporting period, 10 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to all 10 of those requests.
This category includes all requests made in relation to “an emergency that threatens the life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which allows organizations such as TekSavvy to disclose a subscriber’s personal information without their knowledge or consent.
TekSavvy Policy
Before disclosing information in response to an exigent or emergency request, TekSavvy requires the agency making the request to answer a series of questions intended to establish the urgency of the request and the importance of the requested information. This approach ensures compliance with subsection 7(3)(e) of PIPEDA before we disclose the requested information.
<snip>

A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q3 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.

Screenshot of a table showing data about the requests and orders TekSavvy received, broken down by Authority, Jurisdiction, the type of order/request, and how it was handled.

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TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: July 1, 2025 to September 30, 2025
Published April 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between July 1, 2025 to September 30, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
Specifically, <snip>

Photograph. A historic stone building labeled ‘STEAMPUNK HQ,’ with a large steampunk‑style metal sculpture mounted on rocks in front, under a partly cloudy sky.

Photograph. Two small human figures stand on opposite ridgelines with arms raised, silhouetted against a snow‑capped mountain and blue sky with scattered clouds.

Photograph. A massive tree trunk covered in moss and ferns, with a small wooden structure embedded at its base, surrounded by dense forest.

Photograph. A large bird, a parrot, with wings fully spread perches on a thin branch, showing patterned feathers with reddish markings, against a rocky hillside and sky.

Photograph. A lone hiker with a backpack stands on a rocky stream bed in a wide green valley, surrounded by steep mountains under an overcast sky.

A photo of 3 Canadians walking on a forested hiking trail with backpacks.

A photo of Mitre Peak in Milford Sound, New Zealand

TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...

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5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy performed 5 disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.

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4) Administrative Requests
Of the 51 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy did not have any relevant information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.

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2) Emergency (Exigent) Requests
Of the 51 requests received during this reporting
period, 20 were requests for information in relation to
exigent or emergency circumstances.
TekSavvy provided the requested information in
response to 17 of those requests.
This category includes all requests made in relation to “an emergency that threatens the
life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which
allows organizations such as TekSavvy to disclose a subscriber’s personal information
without their knowledge or consent.
TekSavvy Policy
Before disclosing information in response to an exigent or
emergency request, TekSavvy requires the agency making the
request to answer a series of questions intended to establish the
urgency of the request and the importance of the requested
information. This approach ensures compliance with subsection
7(3)(e) of PIPEDA before we disclose the requested information.
<snip>

A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q2 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.

screenshot of a data table showing requests TekSavvy received from law enforcement from April to June 2025.

TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: April 1, 2025 to June 30, 2025
Published January 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between April 1, 2025 to June 30, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
<snip>

TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...

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4) Administrative Requests
Of the 36 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy did not have any relevant information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.

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2) Emergency (Exigent) Requests
Of the 36 requests received during this reporting period, 11 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to 10 of those requests.
This category includes all requests made in relation to “an emergency that threatens the life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which allows organizations such as TekSavvy to disclose a subscriber’s personal information without their knowledge or consent.
TekSavvy rejected one of these exigent requests since this request came from a foreign law enforcement agency. As explained in these reports under point number 8, TekSavvy informed this foreign law enforcement agency that they would need to work with a Canadian law enforcement agency to request or order TekSavvy to disclose the requested subscriber information.

A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q1 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.

Screenshot of the summary table in TekSavvy's quarterly transparency report for January to March 2025.

Screenshot of cover page:
TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: January 1, 2025 to March 31, 2025
Published October 2025
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between January 1, 2025 to March 31, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
<snip>

Photo of the back of a Mini with stickers. The stickers are from national and provincial parks of Canada. A pair of hands, with friendship bracelets on, is placing one sticker.

Animated GIF of images of a blue Mini Countryman in different places. The images are lined up so the car barely moves but the backgrounds flash through different places. This is not generated by AI.

TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...

Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy performed 2 disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.

Administrative Requests
Of the 49 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy provided the
requested information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.

Emergency (Exigent) Requests
Of the 49 requests received during this reporting period, 7 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to all 7 of those requests.

(not in screenshot: 7 requests is slightly above average in a quarter. On average, we get 6 per quarter. The maximum was 10 in Q1 of 2024)

Screenshot of the summary table in TekSavvy's quarterly transparency report for October to December 2024.

cover page of report:
TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: October 1, 2024 to December 31, 2024
Published July 2025
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between October 1, 2024 to December 31, 2024. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.

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Today's Releases - June 19, 2025
Please be advised that tomorrow’s release (June 20) will be at 9:00 a.m. EST.

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Anticipated releases for the week of 16 to 20 June 2025
Subscribe to CRTC's Upcoming CRTC Decisions and Regulatory Policies via email or RSS

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To subscribe to an RSS feed, copy the feed URL and paste it into any of the free or paid RSS feed readers available online. Some popular RSS feed readers include Feedly, Inoreader, and NewsBlur. The CRTC does not endorse any tool. Learn more about RSS feeds.

The CRTC plans to issue the following decisions, notices of consultation, orders and/or regulatory policies in the week of 16 to 20 June 2025. This is subject to change without notice.

Broadcasting Order:
Online News Act Cost Recovery Order
Telecom Decisions:
Consolidated applications to review and vary Telecom Regulatory Policy 2024-180
Public record: 1011-NOC2024-0292

3) Informal Requests
Of the 40 requests received during this reporting period, approximately 5 were informal requests. TekSavvy did not provide any information in response to any of those requests.
Informal requests are requests that lack legal authority. This means that the agency making the request is not doing so under any law—they are simply asking for us to voluntarily provide them with the requested information.
The most common kind of informal requests received by TekSavvy are “jurisdiction requests”. A jurisdiction request is a document prepared by a law enforcement agent that is intended to gather information about the location of an end user, but not their identity. Jurisdiction requests are not court orders and because we are not required to disclose information in the absence of a court order, our policy is not to disclose information in response to jurisdiction requests.
Note that it is difficult for us to know the exact number of informal requests received during the rele

5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy did not perform any disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.

Screenshot of cover page,
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.

Screenshot of the summary table in TekSavvy's quarterly transparency report for July to September 2024.

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TekSavvy
WE'RE DIFFERENT.
IN A GOOD WAY.

TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: July 1, 2024 to September 30, 2024
Published April 2025

Photo of a game pf Settlers of Catan with a dreidel in the foreground

Christmas and similar decorative trees
Christmas trees and similar decorative trees qualify, including:
v Natural trees
/ Artificial trees
v Hanukkah bushes
These items do not qualify:
* Decorations for a Christmas tree or other decorative tree
× Holiday related decorations that are not in the physical form of a tree (for example, Christmas tree themed decorations for a wall)
x Poinsettia plants
Close

Screen capture of a dialog box on a website, that says:

Christmas and similar decorative trees

Christmas trees and similar decorative trees qualify, including:

Natural trees
Artificial trees
Hanukkah bushes

These items do not qualify:

Decorations for a Christmas tree or other decorative tree
Holiday related decorations that are not in the physical form of a tree (for example, Christmas tree themed decorations for a wall)
Poinsettia plants

Progress bar at about 50% on a blue background, with the title "Deleting 9256 Tweets" and the status "4075 deleted"

A virtual certificate with text "Celebrating 10M users on Bluesky, #4,392, Andy Kaplan-Myrth ‪@andykm.bsky.social‬, joined on Mar 18, 2023"

The numbers 9-8-8 in black on a yellow circle, on a black background.