Brett Rush

@brettrush.bsky.social

30 Followers 16 Following

Transforming customer experiences for growing B2B companies. #customerSupport #customerExperience #cxStrategy

Has your boss asked you about your 2026 goals and targets yet? ”It’s only November! I have time!” But, not during holidays. You’re either working when the rest of the company isn’t, or you’re able to spend time with family. Next years goals end up becoming next year’s problems. So, start thinking about the pain points that you would love to solve, but you’ve been avoiding them on purpose. ”I’d love to reduce our conversations or tickets, but I just don’t know how to” or ”We have too many bugs to fix and I don’t know where to start” What is an issue you know you should solve early next year? Talk to me about it - schedule a free 30 minute meeting just to gain some clarity from someone outside of your work bubble. I’ve worked with companies just like yours. You’ll be glad you talked to someone with 20 years of experience in Customer Support.
Kick off your support KB transformation! In the first episode of Rush to Resolution, we launch the Knowledge is Power series by revealing how to turn your support articles into AI-optimized, functional powerhouses.