Buffer @buffer.com · Jan 21 🔬 We're running a new experiment: Instead of deciding how we respond to customers, we’re asking them. When someone gets in touch, they can choose whether they’d like: 1️⃣ a quick, no-frills answer 2️⃣ clear guidance with a bit of context 3️⃣ or a full technical deep dive
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We went back and forth on the wording, debating whether it should focus on someone’s experience with Buffer, their technical confidence, or simply how much detail they wanted in that moment. I suspect we'll keep iterating as we learn!