Graham Walker, MD @drgrahamwalker.com · Jan 11 Have you tried searching on Google recently? It's a mess of ads. Or Facebook? Amazon? It's the same regression in quality and service for patient, doctor, nurse. Exactly what’s happened to healthcare, just on a slower time horizon.
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1️⃣ Patients and healthcare workers were once the “users” of the healthcare system. Care was direct, accessible, and patient-centered. 2️⃣ Insurance cos and regulators became the real stakeholders. Care decisions started evolving around what would be reimbursed or approved.