Graham Christensen @grahamc.com · Jan 29 Hey @quinnypig.com, is it possible AWS support actually gets >500 cases per second? At that rate, is it better to send a thank you reply, or is it more polite to silently resolve closed tickets to avoid extra messages?
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Across almost 2.5 million customers for all issue types? I'm surprised it's not higher. That's an average of 2 cases per customer per day, but it's probably a long tail with the median being 0. I'd love to see the distribution, though.