Jon Smart @jon.bvssh.com · May 19

Ask yourself the question, "how many times have we done this exact thing, with these exact people, in this exact context?" If the answer is never, optimise for emergence (unknowability).

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Jon Smart · May 19

Small multidisciplinary teams, clear outcome goals, high autonomy, experimentation, optionality, psychological safety, customer proximity, fast feedback loops, Think Big, Start Small, Learn Fast, elephant carpaccio and so on. If the answer is thousands of times a day, you don't need the above.