Jon Smart @jon.bvssh.com · 11d In the previous 4 Industrial Revolutions, work was mostly repetitive and *knowable*, with people as cogs in a machine, with narrow division of labour, work passing and detailed work orders coming from the Planning Department.
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In the Age of Digital & AI, organised human endeavour is increasingly emergent and *unknowable*. Ask yourself 'how many times have we done this exact thing, in this exact context, with these exact people?'. If the answer is never, we need to optimize 'how we do, what we do' (our Ways of Working)