@knology.org

@knology.org

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An image depicting a group of older adults sitting at a table playing dominoes. The image is titled "How Community Conversations Help Libraries Improve Programs for Older Adults," and contains 5 text blocks: 1) Structuring - Establish accessibility processes and priorities 2) Connecting - Identify members of underserved communities 3) Pioneering - Carve out new accessibility pathways 4) Uncovering - Discover previously unknown accessibility barriers 5) Empowering - Open the door to patron-driven programming approaches
A graphic titled "Is AI a Trustworthy Research Partner?" At the center of the graphic, a robot points its hands at 4 different text blocks, which are titled "Transparency," "Reliability," "Competence," and "Benevolence." The text for each block reads as follows: Transparency: The source data LLMs train on is not always clear, and there is no way to know why responses to the same prompt may differ. Competence: LLMs do not check facts by default, and researchers now believe that hallucinations are inevitable. Reliability: Due to the complexity of statistical models, LLMs may give different responses to the exact same prompt. Benevolence: LLMs tend to agree with and flatter users, which means they can act more like an enabler then someone who genuinely has our best interests at heart.
A compilation of photos demonstrating how the North Lake County Public Library in Polston, MT is using assistive technologies to promote access for all patrons. The title of the image is called "Improving Accessibility Through Assistive Technologies," and it features 3 photos. In the top left, there is a photo of a collection of sensory-friendly items (including fidget spinners) the library makes available for general use. The photo on the bottom left shows the control panel for the library's hearing loop, which allows anyone with a hearing aid to easily hear speakers and participate in conversations at the library. On the right is a photo of the library's Lucynt projector, which includes over 160 games for people with dementia.
A graphic entitled "First-Time LTC Grantee Accomplishments." The graphic is split into 4 sections, each which includes text and an accompanying image. These are as follows: 1) More Accessible Spaces and Services -- An image of 2 people holding up a model of planet Earth, one of whom is using a mobility cane. 2) More Positive Attitudes Toward Disability -- An image of 2 people celebrating, one of whom is using a wheelchair. 3) Strong Sense of Positive Momentum -- An image of a person running with a prosthetic leg. 4) Becoming Community Leaders -- An image of a person standing at a table talking while 2 other people sit around them.
An image titled "Evaluation as a Path to Community Building," that includes 3 separate pictures, each with the text. A picture on the left side of the image reads, "Bringing Community Members to the Table," and displays 4 individuals sitting around a table. The center picture is called "Broadening the Range of Voices that Contribute to a Project," and features individuals sharing thoughts and comments through text messages, social media engagement, and conversation. The picture on the right is called "Promoting Deeper Organizational Engagement," and shows 4 people sitting in chairs while conversing.
A graphic that reads "The Benefits of Conducting Literature Reviews," with a photograph of stacked books on the left. Next to the books, 5 bullet points read: 1) Minimizing the need to start from scratch 2) Getting a better sense of what "success" looks like 3) Understanding what may constrain or support progress toward desired outcomes 4) Learning what has and hasn't worked in the past 5) Establishing strategies for measuring impact
An image of two yellow cranes holding up the letters of the word "Trust," accompanied by a title that reads: "Building Cultures of Trust in 21st Century Organizations."
A photography of children participating in a music program led by the Jarrell Community Library and Resource Center.
A photo of two people walking through a library, accompanied by the title "Accessibility Lessons from Small and Rural Libraries." Beneath this text, there is some text that reads: "Check out our landing page for: Case Studies; Resource Guides & Reviews; Blog Posts; Peer-Reviewed Publications."
An image comparing donor-centered and partner-centered evaluation approaches. The column on the left reads "examples of donor-centered questions," and includes 3 questions: (1) How many students were recruited into the program?; (2) How many students completed the program?: (3) How much did test scores improve by? The column on the right reads "examples of partner-centered questions," and includes 3 questions: (1) Which kinds of recruitment strategies were most and least effective?; (2) Why did some students disengage midway through the program?; (3) What conditions helped students feel safe enough to take academic risks?
Photos of Dr. John Fraser being presented the Association of Zoos & Aquariums' (AZA) "Devra Kleiman Scientific Advancement Award" at the 2025 AZA annual conference.
An image of Knology's proposed theory of change for the Museums for All program. The figure consists of 5 interlocking boxes. On the left, 2 boxes called "Being Inviting" and "Being Welcoming" show the kinds of implementation practices likely to promote achievement of participating institutions' goals. A single box in the middle of the figure called "Achieving M4All Goals" is linked to 2 other boxes on the right. Called "Cultivating Partners & Funders" and "Improving Trust Perceptions," these rightmost boxes show the broader impacts that flow from achieving an institution's goals through the program. A block of text to the right of figure explains how the different parts of the theory of change fit together in a cyclical fashion.
An image in which two yellow cranes are lifting letters from the word "TRUST" into the sky. At the top of the image, a question reads "How do you build trust as an organization?" Text in the bottom right reads: "Share ideas and get answers at our upcoming webinar on Wed., June 25th from 12-1pm EDT."
An image with the title "What issues does your organization struggle with in terms of trust?" On the bottom left, two yellow cranes lift up letters from the word "Trust," while on the bottom right, some text reads: "Share thoughts and get answers at our upcoming webinar on Wed., June 25th from 12-1pm EDT. To register and learn more: https://mailchi.mp/knology/june-25-webinar"
An image of the word "Trust" in which the letters "R" and "T" are being lifted up by two yellow cranes.
An image of two yellow cranes lifting up the word "TRUST." The arms of the cranes are lifting up the "R" and "T" in TRUST.
A fountain graphic titled "Components of Trustworthy AI." The graphic highlights the different factors that impact perceptions of AI trustworthiness, which include competence, reliability, sincerity, integrity, and benevolence. Competence, reliability, and sincerity are linked to message accuracy, while sincerity, integrity, and benevolence are linked to message utility. Taken together, all of these things influence perceptions of message credibility.
A graphic consisting of 6 circles, with a title reading "Libraries build community trust through public programs that help people..." Each of the 6 circles includes some text completing this sentence: (1) "Care for the vulnerable"; (2) "Connect with their neighbors"; (3) "Reach their full potential": (4) "Get involved in civic life"; (5) "Have their voices heard"; (6) "Welcome newcomers."
An image that consists of 3 boxes, titled "When working through contentious issues, build trust through..." The first box is called "Sincerity," and reads: "Engage staff in open discussion and dialogue." The second is called "Integrity," and reads "Promote co-ownership of the pros and cons of different actions." The third is called "Benevolence," and reads "Demonstrate good intentions at the moment contention arises."
A graphic that highlights 3 key strategies for building staff trust. The graphic is titled "Trustworthy Leaders..." and includes 3 arrows pointing to 3 different things these leaders do. They are: 1) Take actions that demonstrate benevolence, sincerity, and integrity; 2) Foster a sense of belonging and organizational identity; 3) Adopt a leadership style that is consistent with experiential trust criteria.
The Knology logo and the title of our organizational newsletter, which reads "Social Science You Can Use."
The cover of ACM Trends Report 8.1, which is called "Supporting Bereaved Children: A Guide to Getting Started (Part I)." In addition to displaying the report's title, this image includes the logos for the New York Life Foundation, the Association of Children's Museums, and Knology.
An image of 4 bullet points that reads: Designing a range of marketing approaches; Identifying marketing techniques suited to target audiences; Evaluating the effectiveness of marketing efforts; and Creating materials accessible to audiences with disabilities.
The Knology logo, accompanied by the words "Social Science You Can Use."