Ian Linkletter

@linkletter.org

1910 Followers 1026 Following

Emerging Technology & Open Education Librarian. My work focuses on protecting students from the harms of ed tech surveillance. I defend freedom of expression, access to information, algorithmic transparency, open privacy knowledge, and fair dealing rights.

Latest Update: 7/14/2026 To our Instructure Community, I'm writing to let you know we're pausing data delivery out of an abundance of caution. I know you've been counting on this, and I want to be direct about why we're making this decision. We recently learned that the third-party platform we've selected to deliver your data may have been subject to a security threat. Security is paramount, and before we upload your data, we want to take the time to assess the platform's safety or find an alternative. Rest assured, your data remains secure, and we will proceed only when we are confident the third-party platform is safe. I understand this is disappointing. But ensuring delivery happens securely is the only acceptable choice. We've worked hard to build this process with your input in mind, and protecting your data comes before any timeline. We're taking the time now to rework our approach with security at the center of every decision. We'll reach out as soon as we have meaningful updates to share about our revised approach and the webinars we had planned. If you've already designated a security contact with us, you're all set—we'll reach out to them as we move through this process. That requirement will remain in place once delivery resumes. We appreciate your patience and your trust in us as we work through this carefully. Steve Daly CEO, Instructure
Screenshot of Instructure Incident webpage. Latest Update - 6/28/2026 We recently added a new feature in Canvas that designates a point of contact for all security-related updates. We want to ensure that important security, privacy, and incident-related communications are delivered promptly to the appropriate person at your institution. To ensure these updates are sent to the right person, please follow the instructions below to provide a Primary Security Contact for your institution. We appreciate your continued partnership as we work to support our community. This designated contact will be your institution’s source for receiving data reports, privacy notices, and other security communications going forward, including bulletins, webinars, whitepapers, and materials related to the response, management, or prevention of potential security or privacy incidents. Who this should be: The person who receives security-related updates on behalf of your institution, including privacy notices and ongoing security communications. This is typically a Chief Information Security Officer or equivalent, but it doesn't have to be. The contact who is designated to receive notice of privacy or security incidents in your institution’s agreements. If you are part of a system, consortium, district, or other larger entity, please confirm your primary security contact with that larger entity. An individual, not a distribution list or a shared inbox. Please note your institution can designate up to two security contacts at a time, and your LMS administrators can update them as needed. We'll communicate with the contact(s) that are listed by your institution at the time a message is sent. To designate your contact, go to your account settings. For more information please check out our Community Post (opens in a new tab) with detailed instructions. Please complete this by July 8th, 2026.
Screenshot from Instructure incident response website: "Please click here to read the FAQs from our most recent customer webinar."
Instructure Acceptable Use Policy "SHARING YOUR CONTENT The Service may let you share Your Content with others, so please think carefully about what you share. By using the Service, you agree to do so responsibly and to not misuse the Service or help or encourage anyone else to do so. .. violate the law in any way, including by storing, publishing or sharing material that is infringing, fraudulent, defamatory, misleading, or damaging to Instructure in any way." Full text is at the link.
Email from Instructure Community Checking In Hello IanLinkletter! It’s been about a week since you joined the Instructure Community, and we wanted to check in and share a few tips to help you keep building momentum. We hope you’ve had a chance to explore a bit—whether that’s browsing guides, reading a blog or two, or getting familiar with your profile. And if you haven’t had time yet, no worries! You can jump in whenever it works for you. Here are a few great next steps to try: Follow topics that interest you. Following products, groups, or tags helps tailor your feed and keeps you connected to what matters most. Finish setting up your profile. Add a bio, your role, or your interests! These small details make it easier for others to connect with you. Also, take a moment to review your account and privacy settings to be sure everything is set the way you like. Join a conversation. Visit our discussion forums to ask a question, share an insight, or see what others are talking about. Not sure where to begin? Try the Accessibility, Higher Ed Users, K–12 Users, or Business & Government hubs. Add to our Professional Learning List. We’re gathering book and podcast recommendations from Community members, like yourself! Do you have any favorites you’d like to share? If you have any questions or if something’s unclear, we’re here for you! You can always reach the Community Team at community@instructure .com. We’re glad you’re here, and we hope your first week is just the start of a great experience.
Canvas uptime chart showing 99.51% availability on May 7th, 2026.
Screenshot of Instructure ToS. Service Standard. Instructure will use commercially reasonable efforts to make each Service identified in the Order Form as a subscription (a “Subscription Service”) available with an annual uptime percentage of at least 99.9% (“Subscription Service Commitment”). In the event Instructure does not meet the Subscription Service Commitment, Customer will be eligible to receive a service credit as described below. The maximum amount of the credit is 1/12 of the annual subscription Fees paid and attributable to the Subscription Service that is unavailable for a twelve (12) month period. The service credit is calculated by taking the number of hours the applicable Subscription Service was unavailable below the Subscription Service Commitment and multiplying it by 3% of 1/12 of the applicable annual subscription Fees. Any days prior to Customer’s initial use of the Subscription Service will be deemed to have had 100% availability. Any unavailability used to calculate a prior service credit cannot be used for any future claims. The Subscription Service Commitment does not apply to any scheduled outages, standard maintenance windows, force majeure events, and outages that result from any technology issue not originating from Instructure. Customer’s sole and exclusive remedy for breach of the Subscription Service Commitment in this Section 8 will be for Instructure to provide a credit as outlined in this Section 8 and only on the condition that Customer notifies Instructure in writing of such claim within thirty (30) days of becoming eligible for such claim.
Screenshot of Instructure ToS. Usage Data. Customer agrees that statistical and analytical data related to Instructure’s provision of the Service or Customer’s use and interactions with the Service (e.g., browsing history, inputs, outputs, feedback), and de-identified Customer data (collectively, “Usage Data”) is owned by Instructure, and may be used by Instructure for any lawful purpose not otherwise excluded by this Agreement. Such Usage Data will only be used in its aggregated form and shall not include any information that identifies or can be reasonably used to identify an individual person. Without Instructure’s prior written consent, Customer may not: (a) use Usage Data to train, develop, fine-tune, improve, or otherwise enhance artificial intelligence, including any underlying models or algorithms, whether proprietary to Customer or a third party; (b) disclose, sell, or otherwise provide Usage Data to any third party; or (c) reverse engineer or attempt to derive the underlying methodology of any Usage Data. Customer’s use of the Service in the ordinary course, including viewing dashboards, reports, and analytics made available within the Service, does not constitute a violation of this provision.
STATUS UPDATE 5/11/26 We know that concerns about the potential publication of data related to this incident remain top of mind for many customers. We understand how unsettling situations like this can be, and protecting our community remains our top priority. With that responsibility in mind, Instructure reached an agreement with the unauthorized actor involved in this incident. As part of that agreement: The data was returned to us. We received digital confirmation of data destruction (shred logs). We have been informed that no Instructure customers will be extorted as a result of this incident, publicly or otherwise. This agreement covers all impacted Instructure customers, and there is no need for individual customers to attempt to engage with the unauthorized actor. While there is never complete certainty when dealing with cyber criminals, we believe it was important to take every step within our control to give customers additional peace of mind, to the extent possible. We continue to work with expert vendors to support our forensic analysis, further harden our environment, and conduct a comprehensive review of the data involved. We will continue to provide updates as that work progresses.
Two men in suits (Federal AI Minister Evan Solomon and CEO of Telus Darren Entwistle) stand in front of a screen that says "TELUS". Evan raises a finger while speaking, and Darren raises his hand, as if they are both interrupting each other.
Canvas, Canvas Beta and Canvas Test are currently unavailable. Investigating - We are currently investigating this issue. May 07, 2026 - 14:41 MDT
UBC IT Enterprise Services Status Page Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services. Investigating - Canvas is unavailable due to a cyber breach of its parent company Instructure. UBC community members should not log into Canvas until further notice. If you are logged in, please log out immediately and do not log back in until you are notified by UBC IT that is safe to do so. If you have logged in after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and reach out to security@ubc.ca. We will provide more updates as soon as we have them. May 07, 2026 - 13:57 PDT UBC Monitoring Canvas Cyber Incident; Systems Remain Operational Subscribe Update - UBC is continuing to investigate a cyber-related incident involving Instructure, the parent company of the Canvas learning management system. We are in direct contact with Instructure and are continuing to monitor the situation closely. Canvas remains operational for teaching and learning activities. We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available. May 06, 2026 - 16:51 PDT Investigating - We are aware of a cyber-related incident involving Instructure (Canvas) and are currently investigating the situation. We are in direct contact with Instructure and are continuing to monitor the situation closely. An update will be shared as more information becomes available. May 05, 2026 - 16:33 PDT
Screenshot of a web browser open to canvas.ubc.ca showing a large illustration of a rocket being repaired by two small robots. Text below reads: “Canvas is currently undergoing scheduled maintenance” and “Check back soon.”
May 6, 2026 Confirmed Security Incident Resolved - UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support. May 6, 15:15 MDT Update - We are continuing to investigate this issue. May 6, 15:13 MDT Update - We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident... (full statement on website) While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer May 2, 12:46 MDT
“Good morning, Thank you for your email. Unfortunately, we are currently working through a significant backlog of requests and thus have been unable to meet the deadline specified by the FIPPA. We do take these deadlines seriously and apologize for the delay. However, please note that in the interest of fairness, we process our files on a first-in, first-out basis and there are numerous files ahead of yours. We appreciate your patience.”
Shredder bin filled with crushed hard drives, shattered discs, and exposed circuit boards, and electronic components. My 1995 hard drive is on top of the pile. A gloved hand assists with safe data destruction.
Screenshot of Microsoft Copilot result for "picture of a good student" showing showing an error message, "Something may have triggered Microsoft's Responsible AI guidelines”, triggered by a prompt to "make it more diverse".
Screenshot of Microsoft Copilot result for "picture of a good student" showing showing an error message, "Something may have triggered Microsoft's Responsible AI guidelines”, triggered by a prompt to "make it more diverse".
Infographic from linked report. "100,000+ papers were submitted"
"Add additional information to your Piazza profile Diversity & Inclusion – select one or more (required) Let's harness the power of human difference to help solve some of the world’s hardest problems with employers on Piazza Network. A list of checkboxes follows, labeled as: Female Male Non-binary American Indian or Indigenous Peoples Asian Black or African American Hispanic or Latino Native Hawaiian or Pacific Islander White or Caucasian Veteran or served in the Armed Services First-generation college student Living with a disability Member of the LGBTQ community National Society of Black Engineers (NSBE) Each of the 3 sections above are required by the Piazza Network."
Screenshot from People's Consultation of AI website: "While these submissions are open to be used for further research and analysis or related grassroots or civic initiatives, *we would ask, as a matter of public spiritedness, ethics, and respect, that you do not feed submissions into any LLM programs, chatbots, or similar software* (at the very least, those which are any of commercial, proprietary, public, or cloud-based) *without the explicit prior consent of each submission’s respective authors*."
Screenshot of a post from Instructure on X (Twitter) dated March 19, 2026. The post reads: “Recent studies suggest that 64% of students now use AI to complete assignments. How should AI fit into learning to support education rather than short-circuit it? Discover the answer in this article by @Proctorio.” A link and hashtags #AcademicIntegrity #EdTech #Instructure follow. Below the text is a promotional graphic split into two panels. On the left, a photo shows a woman with long dark hair sitting at a table using a laptop. On the right, a dark blue panel with the Proctorio logo and large text reads: “The opposite of cheating” with smaller text underneath: “Rethinking integrity, AI, and course design.” The Instructure logo appears at the bottom.
Screenshot of a late-game Magic: The Gathering Arena Brawl match where Ian has an extremely large board state with many creatures in play totaling 488 power, but none on the opponent's side. Ian has 14 cards in hand with 0 casting cost and a graveyard full of lands he can play. There are many untapped lands on the battlefield. A token indicates Ian has an extra turn after this one. The planeswalker Jace, Wielder of Mysteries is on the right side with the ultimate ability visible, indicating a self-mill win condition. The opponent has 23 life, Ian has 17 life, and the battlefield is crowded with permanents, showing a combo turn where the deck has gone off. Ian wins by drawing from an empty library with Jace.
5 star Google Chrome Web Store review for Proctorio dated January 30, 2026. "The Proctorio extension offers a refreshingly clean interface and seamless integration that makes remote testing feel completely intuitive. It is incredibly easy to use and stays out of the way, allowing you to focus entirely on your exam without any technical distractions. Would you like me to condense this even further into a short "headline" style review?"
Excerpt from Order P21-08 of the Information & Privacy Commissioner for BC: "[22] Pursuant to s. 36(1)(b) of BC PIPA, I make the following order: a. Clearview is prohibited from offering its facial recognition services that have been the subject of the investigation, and which utilize the collection, use and disclosure of images and biometric facial arrays collected from individuals in British Columbia without their consent, to clients in British Columbia; b. Clearview shall make best efforts to cease the collection, use and disclosure of (i) images and (ii) biometric facial arrays collected from individuals in British Columbia without their consent; and c. Clearview shall make best efforts to delete the (i) images and (ii) biometric facial arrays in its possession, which were collected from individuals in British Columbia without their consent."
Line chart titled “ZTC Adoption Growth” showing an increase in Zero Textbook Cost course adoption over three terms. Adoption rises from about 19.8 % in Summer 2025 to roughly 29.8% in Fall 2025, and then to 34.5% in Winter 2026, indicating steady growth over time.
Alt text: A screenshot of a “Recommended” section with a lightning bolt icon. It lists five survey-style questions about cheating in school: “Have you or someone you know ever seen someone else cheating in school?”, “Have you ever cheated on a test before?”, “How strictly are you checked before, during and after a test?”, “When you cheat on a test, who do you blame?”, and “When you cheat, how does that make you feel?”
Microsoft Teams logo featuring the letter "T" and two human figures attached to one another, with unattached heads.
Screenshot of Proctorio from Temple University website. Interface showing 'Environmental Abnormalities' with two monitoring indicators: 'Audio Levels' represented by a speaker icon and sound bars, and 'Head and Eye Movement' represented by a head silhouette with arrows indicating movement. A note below states: 'Abnormal head movement will highlight test takers...
“Google is undermining academic integrity by shoving AI in students’ faces during exams,” says Ian Linkletter, a librarian at the British Columbia Institute of Technology who first flagged the issue to me. “Google is trying to make instructors give up on regulating AI in their classroom, and it might work. Google Chrome has the market share to change student behavior, and it appears this is the goal.”
A Google Chrome "Experiments" page (chrome://flags) showing the search result for "Lens Overlay EDU." The highlighted experiment is titled "Lens Overlay EDU action chip" with a description: "Enables Lens Overlay EDU action chip. Intended for testing the chip itself, not its triggering criteria. – Mac, Windows, Linux, ChromeOS." The status dropdown on the right is set to "Default". The Chrome version shown is 140.0.7339.133.
My name is Ian Linkletter, I'm a librarian from Vancouver, BC. On September 2nd, 2020, I was sued for copyright infringement by Proctorio, Incorporated because I cited and linked to their own YouTube videos in 7 critical tweets. This website compiles my statements and updates related to Proctorio's lawsuit, which has continued now for over five years ("over" is highlighted to emphasize an edit).
A comparison of six individuals used to demonstrate face detection performance by OpenCV, with three dark-skinned individuals not detected ("N") and three lighter-skinned individuals detected ("Y"). Below each image are metrics: Estimated FTDR (Failture to Detect Rate), Skin Lightness (L*), Head Covering (Y/N), and Glasses (Y/N). The three undetected individuals have darker skin tones (L* values ~30–31), all wear glasses and head coverings, and have high FTDRs (~76–79%). The three detected individuals have lighter skin tones (L* values ~60–62), no glasses or head coverings, and very low FTDRs (~0.34–0.42%).
Testing of AI systems is important for ensuring accuracy and re- liability. In this study, we demonstrate how scenario testing with demographically varied subjects, a form of prospective testing that simulates real-world conditions, revealed significant performance issues in biometric systems prior to broad deployment. Using gener- alized linear modeling, we show that subjects’ measured skin light- ness, along with other demographic factors, significantly impacted the probability of failure to detect a face. Failure rates increased from just 0.28% for subjects with the lightest skin in our sample to 24.34% for subjects with the darkest, controlling for other fac- tors. We show that skin lightness, rather than self-reported race, best explained the differences in system performance. We trace these issues to widely used, older methods in open-source packages for face detection. Furthermore, this demographic differential is not observed when testing open-source packages using a different, more curated dataset. Our results highlight the need to evaluate full multi-component, operationally deployed AI systems and the role of scenario testing as a critical component of AI governance. One way to mitigate the likelihood that poor-performing, older open source methods are deployed in an operational system would be to deprecate these functions in favor of higher-performing al- ternatives. Prospective assessments of AI, in real-world use cases with demographically varied subjects, should be used to identify performance issues before these systems are operationalized.
"Responding to unacceptable AI use. AI detection tools including the one available in Turnitin have been found to be unreliable in university contexts, often producing false positives or negatives or easily being subverted. Unlike traditional plagiarism checkers, AI detection tools rely on statistical methods to estimate the likelihood that a piece of text was generated by AI. This can lead to wrongful accusations of academic misconduct, damaging trust between lecturers and students, and creating an adversarial learning environment. At UCT, the Senate Teaching and Learning committee has decided to discontinue the use of the AI detection score in Turnitin effective 1 October 2025."
"Instructure" with a red period at the end
Canvas by Instructure logo featuring a circular red icon made of semi-circles and dots.
Logo consisting of "Instructure" with a red period at the end
"Piazza Careers Can I message students off your platform? Yes, you can message students off the Piazza Careers platform! To do this, you can export students' information, which will come with an Excel file including their emails, and reach out to them on your own time. (Learn how to export here.) Back to Support Home Can't find your answer? Reach out to our customer success team: customersuccess@piazza.com"
"Add additional information to your Piazza profile Diversity & Inclusion – select one or more (required) Let's harness the power of human difference to help solve some of the world’s hardest problems with employers on Piazza Network. A list of checkboxes follows, labeled as: Female Male Non-binary American Indian or Indigenous Peoples Asian Black or African American Hispanic or Latino Native Hawaiian or Pacific Islander White or Caucasian Veteran or served in the Armed Services First-generation college student Living with a disability Member of the LGBTQ community National Society of Black Engineers (NSBE) Each of the 3 sections above are required by the Piazza Network."
RaiderCanvas Support section of Texas Tech University’s website: "Will I still have access to Respondus and/or Proctorio? Faculty will still have access to Respondus Lockdown; however, we will no longer use Proctorio. Proctorio will no longer be available after Summer II 2025 courses are over. We will be using Respondus Monitor, which requires the Respondus LockDown Browser."
Risk Profile - Is the project within an area of intense public scrutiny (e.g. because of privacy concerns) and/or frequent litigation? Yes [Points: +3] - Are clients in this line of business particularly vulnerable? Yes [Points: +3] - Are stakes of the decisions very high? Yes [Points: +4] - Will this project have major impacts on staff, either in terms of their numbers or their roles? Yes [Points: +3] - Will the use of the system create or exacerbate barriers for persons with disabilities? Yes [Points: +4]
Screenshot of a public records request to Arizona State University about Proctorio filming, stating no responsive records were found. Arizona State University's NextRequest portal shows public records request number 24-455, marked as "Closed." The request was received on December 6, 2024, and asked for documents related to filming permits, consent form templates, approvals, and email correspondence concerning commercial on-campus filming by a company called Proctorio, Incorporated. The requester notes the filming date is unknown, but the commercial videos were published in November 2024. The response from ASU states that no responsive records were found, and the request was closed on January 31, 2025. The request visibility is marked "Unpublished."
Canvas HTML editor with Proctorio-related code highlighted and instruction to remove HTML referencing Proctorio.
"Some users of disability-related adaptive technologies may experience Proctorio as an inaccessible application. In these cases, instructors would be advised to exempt that student from using Proctorio and seek an alternative solution."
Screenshot of Quiz Settings in Canvas, with red arrow pointing to "Enable Proctorio Secure Exam Proctor" checkbox, showing faculty how to turn off Proctorio for good.
Institution: City of Kelowna, British Columbia Disposition: No Such Records Summary: A copy of the completed Privacy Impact Assessment related to the AI chatbot developed in partnership with Microsoft to expedite building permit applications. Date: 2023-04-27 Request number: 2023-037
Voice Your voice profile is used to suppress background noises in Teams meetings through voice isolation. When using an intelligent speaker, your voice profile is used to identify you in meeting transcripts. Manage and delete your profile anytime from this device. Takes about 30 seconds. [Privacy policy] [Create voice profile button] Face Your face profile is used to automatically recognise, display your name during meetings, add your name to participant list as you walk into a Microsoft Teams Rooms with supported equipment. Manage or delete your face profile anytime from settings. It takes about 30 seconds. [Privacy policy] [Create face profile button]
How do you know I’m a student? We verify student status using SheerID’s secure verification system, which confirms your eligibility through multiple methods: Authoritative Sources: SheerID first checks trusted databases, such as your university's Office of the Registrar, to instantly verify your student status. Single Sign-On (SSO): If necessary, you’ll be prompted to log in securely with your school's SSO credentials, confirming your affiliation directly through your institution. What if I’m from a university included in the offer but am having an issue with verification? If instant verification isn't possible through these methods, you may be asked to upload additional documentation for manual review to SheerID. Data submitted directly to SheerID for manual review is only processed by SheerID to conduct the verification process. Please contact the SheerID help center for assistance. Is the additional information provided for manual review only used for verification? The information is used primarily for verification purposes. It is uploaded to SheerID to generate a verification result (approve/reject). Is the data for manual verification uploaded to us or to SheerID? The additional data is uploaded to SheerID. SheerID collects the personal data directly from the consumer and obtains consent for processing based on the privacy policies of its customer (the Controller). For instant verification, is the data collected under SheerID’s privacy policy or ours? For instant verification, data is collected and processed under SheerID’s privacy policy, with the consumer’s consent obtained prior to processing.
Simpsons Kool-Aid Man. ChatGPT-generated yellow cartoon pitcher character with ice cubes and a smiling face, holding a small yellow pitcher and shouting “OH, YEAH!” in a speech bubble.
Screenshot of Turnitin's Feedback Studio interface showing a student's submission titled 'Does the US Constitution Defend Our Rights?' The 'Writing Report' panel flags concerns such as 'shorter writing time than cohort,' 'minimal revision,' 'reliance on pasted text,' 'AI detected,' and '3 blocks of pasted text.' A timeline at the bottom marks key writing sessions. A green 'Instructor' label points to text explaining that the timeline helps instructors quickly review moments of interest. The interface features a blue gradient background with a Turnitin Clarity promotional banner at the top.
Screenshot of Turnitin Clarity and Feedback Studio shows a student’s essay titled “Hip Hop’s Impact”. The AI Assistant suggests improvements to citations. Instructions for an assignment are visible.
"Use in Schools. Facial recognition is also being used to mediate children’s access to education. This is despite the persistent evidence of discrimination within facial recognition systems, including systems being deployed by schools. One student found her schools seemed to be ‘using a facial detection model that fails to recognize Black faces more than 50 percent of the time.’ Some students found that during the Covid-19 pandemic—in order to take vital exams—they had to surround themselves with lights in order to ensure that the facial recognition systems recognized their face was there at all. Many schools around the world have implemented these technologies without the appropriate oversight, transparency, or review."
Proctorio (@proctorio): “How long is too long when it comes to getting into your exam? If you find it’s taking an excessive amount of time to get through these preliminary steps, that’s a clear sign something might be amiss. You’re not alone in this. Proctorio’s Support team is available to assist you 24/7/365 via live chat, email, or even a phone call.” Read more here: proctorio.com/about/blog/set… #Proctorio #Exam #Support #OnlineProctoring #EdTech Let me know if you need help with this!
"The research shows compelling evidence that the experience of racialized students is not favourable in SOL. This is beyond student achievement, where “the gap between Black and Asian student performance was much wider in online courses than it was in face-to-face courses” (Xu & Jaggers, 2013, p. 21). Moreover, through discriminatory design, biases are built into technological infrastructure (Benjamin, 2019); in turn, societal inequities are (re)produced with precision online (Baum & McPherson, 2019; Du Bose & Gorski, 2020). The design of some online tools such as the proctoring software Proctorio, dehumanizes some racialized students. Proctorio is often unable to see students of colour as living beings on a screen (Onderwijs Persbureau, 2022). This speaks to the way that the tools themselves can systemically disadvantage students in addition to the way that the situational use of these tools can, because of different factors, differently impact racialized students.
U.S. House Committee on Energy and Commerce Innovation, Data, and Commerce Subcommittee Hearing on Legislative Solutions to Protect Kids Online and Ensure Americans’ Data Privacy Rights April 17, 2024
Students of color have reported having difficulties getting remote camera proctoring software, such as Proctorio and ExamSoft, to “see” them regardless of how well-lit their room is. These software tools, which are used to flag potential cheaters, can use facial recognition to track students’ actions. Black women, in particular, are at greater risk of being falsely accused of cheating by these automated tools.
automated decision system: Any technology that either assists or replaces the judgment of human decision-makers. These systems draw from fields like statistics, linguistics and computer science, and use techniques such as rules-based systems, regression, predictive analytics, machine learning, deep learning, and neural nets.
Scores below 20% are no longer surfaced Low percentage scores or scores marked with an asterisk (*%): False positives (incorrectly flagging human-written text as AI-generated) are a possibility in AI models. To avoid potential incidence of false positives, no score or highlights are attributed for AI detection scores in the 1% to 19% range. When AI is detected below the 20% threshold in the report, it is now indicated with an asterisk (*%) and no percentage is attributed. This change is reflected in new submissions only and will not retroactively apply to existing submissions. If your report was generated before July 8, 2024, then you may still see a numerical score below 20%.
Scores below 20% are no longer surfaced False positives (incorrectly flagging human-written text as AI-generated) are a possibility in AI models. To avoid potential incidence of false positives, no score or highlights are attributed for AI detection scores in the 1% to 19% range. When AI is detected below the 20% threshold in the report, it is now indicated with an asterisk (*%) and no percentage is attributed. This update goes into effect for all reports generated after this release; reports generated previous to this release will still display scores between 0-19 with an asterisk.