Lisa Jeffery

@lisajeffery.bsky.social

402 Followers 278 Following

Hello. I'm a public sector connector and digital human. Always learning. I'm interested in design, culture and change 🌱

A sheet of stickers. They show a frog sitting on a lilly pad. They read ‘I’M TRANSFORMING SERVICES’ around the edge
Looking out from a trig point on a hill at sunset. Lots of people sit atop the hill
Lots of sticky notes on wall
Person in front of a screen that reads: When and how might we consider environmental impacts in a service project lifecycle? A workshop @ SDin 18 Sept 14:00 - 16:00 Transform
A small purple flower with green leaves grows out of a grey rock wall
Lou Downe on stage speaking to a screen that lists 10 Causes of Bad Services 1. You don't know what outcome you're trying to achieve 2. You don't know who your users are or what they need 3. You don't understand your materials 4. You don't know what your services are 5. You don't measure whether your services are working 6. Your organisation wasn't structured to deliver services 7. Your staff have no ability to change anything 8. You're not prioritising enough 9. You're afraid of taking any risks 10. You think they can get away with it
Banner: Greener services hackday With Defra, TPXimpact and collaborators Whitechapel, London, and online 22 March 2024, 10-15:30
Kaz and Simon give a talk in front of a slide that says: …then improve it. Operations, policy, digital, in a Venn diagram.
A tabby cat (Bobby) looking fluffy and comfy as he gets cuddled by an arm
View from the top of a hill with rocks in the foreground and clouds above
View of the Moor shows the Cow and Calf rocks against a blue sky