Lou Downe @loudowne.bsky.social · 1d Lets talk users, user needs and why bad services create bad relationships with users. Episode 9 of the Bad Services podcast is out! good.services/badservicesp...
4 likes 1 replies
?
Replies
We talk about chapter 2 of the new book Bad Services, Users. We explore one of the most common barriers to delivering better services, the ever present issue or not knowing who our users are or what they need