Mark Lenahan

@marklenahan.com

924 Followers 666 Following

#TravelTech Airline PSS & distribution, loyalty, retailing, digital + #TravelMassive, #Travel101 + Kinoko, Border Collie rescue Dublin, Ireland (he/him)

A complex diagram of boxes and arrows, showing: (1) legacy distribution: how airline send schedules, taxes/fees and fares, and how distributors combine these with live availability to show prices. (2) API distribution, including IATA NDC: where multiple partcipants (distributors, agencies) call the airlines APIs for priced "offers" (essentially schedule, taxes, fares all be built by the airline). Red lines so high traffic links impacted by growing look to book ratios.
Conference panel with Sinead Finn in conversation with Frank Astheimer, Points; Ultan O’Brien, Airportr; Phil Gunter, Loyalty Status Co.
Anastasia in front of slide demostrating airlines have different views of their program benefits vs customers
Slides showing products airlines are planning to introduce. (Sorry I can't replicate the data in alt text, but I think screen readers will work better on the report itself - see link in post)
Jay Sorensen presenting in Dublin, slide title says "Crazy-stupid complex Fare change rules are ...stupid."
Cartoon robot super-hero "AI", flying over city, "AI to the rescue!" headline text - small LinkedIn logo in corner - image is AI generated
Slide showing stage 4 of enshittification - the 2 side platform extracting value from customers and businesses - there's a poop emoji
Kevin O’Shaughnessy presenting a customer journey slide
Sign at conference for Tea, Coffee & Mini Muffins
Fr Ted to Dougal: this (toy cow) is SMALL, those ones (points out window) are FAR AWAY
A bunch of logos - there's a much more accessible list in Google sheet form linked from the blog post on marklenahan.com
Architecture of key components and vendors incl. IBM, Adobe, Sabre (Schedule, Network, Offer Pricing), Flyr (Offer, Order), Ink (Delivery), Noon & Cellpoint digital (payment), Sutherland & Oracle (settlement), Accenture and Lufthansa Systems
My knees and the seat back in front of me, onboard E190 - plenty of room
Summary: 1. Look for the missing data and make new data 2. It's not just travel - renaissance, therapy, glow-up - emotional weight 3. Train and empower your people. AI colab, human curated