Melvin Tercan @melvintercan.com · Jan 9 SaaS platforms like Salesforce and Slack were supposed to simplify workflows, but they often turn employees into operators, managing complex configurations and manual data entry. The promise of "do more with less" remains unfulfilled.
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RPA tools like UiPath and Automation Anywhere were hailed as solutions for repetitive tasks, but their rigid scripts and brittleness lead to more manual intervention than automation. Bots break easily, and maintenance costs often outweigh the benefits.