Ofgem

@ofgem.gov.uk

1315 Followers 14 Following

We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. https://linktr.ee/ofgem

TEXT: Help for families Helping you be #EnergyAware
Graphic with the heading “Supporting consumers in vulnerable situations”. Text explains that Ofgem’s latest review shows energy suppliers are making progress in supporting consumers in vulnerable situations, helping consumers feel more confident when engaging with their energy supplier. Ofgem logo appears in the bottom right corner.
PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
Graphic announcing an increase to the Boiler Upgrade Scheme (BUS) grant for eligible off-gas grid properties. Text reads: “Boiler Upgrade Scheme (BUS) grant increase for off-gas grid properties. £9,000 available for eligible properties from 21 July 2026.” Below the text, an illustration shows an LPG cylinder beside a house, with an arrow pointing towards a heat pump unit. Ofgem logo displayed at the bottom.
TEXT: Advice for renters
TEXT: Understanding your energy bill. Helping you be #EnergyAware
An elderly woman consulting a professional at a desk. TEXT: Help paying your bill
📺 Power a 55-inch LED TV for around 125 hours Equivalent to watching more than 80 football matches back-to-back. 💡 Run a 10W LED bulb for 1,280 hours That's over 53 days continuously. ☕ Boil around 120 kettles Assuming ~0.1 kWh per litre boiled.
Promotional graphic about heat network registration. The background shows industrial heat network equipment, including large pipes, valves and a meter. Overlaid text reads: “Get ahead of the deadline” and “Register your heat network today”. The word “today” is highlighted in yellow. A yellow flame icon appears in the lower left corner. The Ofgem logo is displayed in the bottom right on a white banner.
HEADLINE: Who is my energy supplier? And what can they help me with?
HEADLINE: Complaining to your energy company
HEADLINE: 3 top tips for reducing your lighting bill
HEADLINE: Are you owed credit on your energy bill?
HEADLINE: Do not tamper with your meter
Checklist for moving home includes notifying electricity and gas suppliers 48 hours in advance, reading meters on moving day, and providing an email for the final bill.
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
HEADLINE: Get help from your supplier: Sign up to the Priority Services Register
Graphic with a teal-to-purple gradient background and abstract shapes. Main text in a rounded light box reads: “The price cap will rise by 13% from today”. Below, white text reads: “This will be a increase of around £18 per month for an average household on a supplier’s standard default tariff”. Bottom right shows the Ofgem logo. Bottom left shows an information icon (a lowercase “i” inside a circle with a star).
HEADLINE: Check on friends and family
HEADLINE: Get help tackling energy debt
HEADLINE: Get help tackling energy debt
TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor
TEXT: Help for families Helping you be #EnergyAware
PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
Two people sit together reviewing documents, one holding a pen. Text on image: “Consumers get clear, accurate and timely information to help them make informed choices.” Ofgem logo. Slide number 5.
A woman wearing glasses looks concerned while reading a document at home. Text on image: “Consumers are charged energy prices that represent fair value.” Ofgem logo. Slide number 1.
Infographic showing a football team’s energy in a 90-minute match can boil 120 kettles of water, burning 11,000 calories total.
TEXT: Advice for renters
TEXT: Understanding your energy bill. Helping you be #EnergyAware
An elderly woman consulting a professional at a desk. TEXT: Help paying your bill
Ofgem graphic with a dark blue gradient background. Text reads: “Update on smart meter rollout and performance by suppliers”, with “smart meter” highlighted in purple. Ofgem logo in bottom right. Illustration of a smiling smart meter with gauge dials, showing “£0.38 usage 2.89kWh” and “20°C”, standing on two legs.
HEADLINE: Who is my energy supplier? And what can they help me with?
HEADLINE: Complaining to your energy company
HEADLINE: 3 top tips for reducing your lighting bill
HEADLINE: Are you owed credit on your energy bill?
HEADLINE: Do not tamper with your meter
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
HEADLINE: Get help from your supplier: Sign up to the Priority Services Register
Image shows a close-up of hands typing on a laptop keyboard, with a blurred workspace background. Large text overlaid reads: “Ofgem moves ahead with AI technical sandbox pilot.” The Ofgem logo appears in orange in the bottom right corner.
OVO agrees settlement in relation to Ofgem’s investigation of its monitoring of prepayment meter customers
Checklist for moving home includes notifying electricity and gas suppliers 48 hours in advance, reading meters on moving day, and providing an email for the final bill.
“Upfront grant deduction – New requirement from 28 April 2026.” Step 1: “Quote installation cost” Step 2: “Deduct grant amount” Step 3: “Customer pays reduced price” “Installer declaration and two quotes must be provided: pre-discount and post-discount.” “Property owners must verify the discount before consenting to an application. Installers must not request or accept payment of the BUS grant amount from the property owner. Non-compliance may affect voucher issuing and payment.”
HEADLINE: Check on friends and family
HEADLINE: Get help tackling energy debt
A graphic showing a gauge with three sections: an orange sad face, a yellow neutral face, and a green happy face, with the needle pointing to the green section. Text reads: “We’re taking action through our #EnergyAware campaign to help people:” followed by three ticked points: “Understand what their bill means”, “Check their energy use earlier to avoid surprises”, and “See how smart meters can improve accuracy”. Ofgem logo in the bottom right.
TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor