Project Bread @projectbread.org · May 15 Long wait times, unanswered calls, and complicated paperwork are creating significant barriers for those in need. In March alone, 81% of calls to DTA went unanswered, preventing most people from reaching a live worker.
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As a result, many are forced to make repeated, time-consuming trips to DTA offices just to get help. Over the past year, nearly 140,000 individuals—including 48,000 children—have lost SNAP benefits, largely due to shifting requirements and difficulties connecting with DTA.