Quartr @quartr.com · Feb 27 Cantalupo instead immediately slowed expansion to refocus on existing restaurants, improving service and food quality. He scrapped underperforming stores and pushed for better customer experience over rapid growth. Cantalupo's first, brutally honest, letter to shareholders:
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He introduced the "Plan to Win," a back-to-basics strategy centered on menu innovation, operational efficiency, and marketing reinvention.