rightsnet

@rightsnet.org.uk

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Daily social welfare law and #accesstojustice updates, casework support, advice jobs, training & events. Website: https://www.rightsnet.org.uk More: http://linktr.ee/rightsnet

Quote: ".... crucially, customers wanted help from DWP to be personal, with genuine attempts to understand their unique needs and circumstances. They wanted to feel supported rather than coerced, monitored or blamed. They wanted to see more joined-up services so that they didn’t need to explain their health conditions repeatedly to different staff and agencies."