Sanket Saurav @sanketsaurav.com · Aug 19 Interesting UX problem that looms over vertical AI tools: ChatGPT is more free-form and gives the user greater control, and users think that works better than purpose-built tools. The snake is eating its own tail.
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I suspect a key reason for this could be that most companies are still retrofitting ChatGPT's chat box into an established product UX, with very few people doing 0→1 innovation. If your product reminds the user of ChatGPT, they'll invariably think ChatGPT can do a better job.