Thorsten Pickhan @thorpick.de · Dec 4
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[M365 Message Center Update] Extensibility for PSTN calls #Microsoft announced an update for #MicrosoftTeams and the Teams Phone System features ☎️ Soon, 3rd party application developers can extend the Teams Calling experience with contextual information 🥳 #MC947831 #M365MessageCenterUpdate

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Thorsten Pickhan · Dec 4

What does it mean? With the new feature, a developer can enhance the caller experience by adding additional context and workflow integration to that caller. This can be data from a CRM system (master data, recent quotes or orders, etc.) or other business applications such as a ticketing system.